Frequently asked questions

All Kimurawear® products carry a 60 day guarantee against manufacturer's defects. If you experience an issue within this time period please contact customerservice@Kimurawear.com. All defective products outside this time period are reviewed by our customer service department on a individual case. Kimurawear® reserves the right to request the return of defective merchandise for future inspection, by our manufacturing department. Returns or Exchanges: All new merchandise (not washed, worn, altered), suitable for resale, may be returned for exchange or refund within 30 days of purchase. All returns must be in original packaging, with all tags attached, or they will be subject to a 20% restocking fee. Customer is responsible for cost incurred for returning product and, for exchanges, once Kimurawear® receives the returned merchandise the exchange will be shipped to you. All returns or exchanges will be at the discretion of Kimurawear® Please email customerservice@Kimurawear.com If you purchased your Kimurawear®products from a third party retailer, please contact them for any returns or exchanges.